Privacy Policy — DSS, Discrete Security Solutions

Discrete Security Solutions ("DSS," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect through elite-shield-guard.lovable.app and how we use, protect, and share it. By using this site or submitting a consultation request, you consent to the practices described here.

1. Information We Collect

When you submit a confidential consultation request, we may collect:

Your name, phone number, and email address;
Your city or location and the urgency of your request;
Details about the security situation or services you need;
Any other information you choose to provide.

We also collect limited technical data automatically, such as your browser type, IP address, and pages visited, to operate and secure the site.

2. How We Use Your Information

To respond to your consultation request and deliver requested services;
To contact you about scheduling, quotes, and follow-up;
To send a text-message or email alert when a request is received;
To maintain records required for engagements and compliance;
To improve our services, website, and security posture.

We do not sell your personal information. DSS operates under a non-disclosure agreement on every engagement by default.

3. Consultation Alerts (Text Messages)

When a consultation form is submitted, DSS may send an automated alert via a third-party messaging provider (such as Twilio) to our authorized staff phone numbers so we can respond quickly. Standard message rates may apply to you only if you separately opt into receiving texts from us; the automated alert described here is sent to DSS staff, not to you, unless you request otherwise.

4. How We Store & Protect Data

Consultation requests are stored securely within our protected systems and are accessible only to authorized DSS staff. We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

5. Sharing of Information

We share your information only with authorized DSS personnel and trusted service providers who help us operate the site and deliver services (such as messaging or hosting), and only as needed to perform those functions. We may disclose information when required by law or to protect the rights, safety, or property of DSS, our clients, or others.

6. Data Retention

We retain consultation requests and related records for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your consultation record by contacting us.

7. Your Privacy Rights

Depending on your location, you may have rights to access, correct, or delete your personal information, or to object to or restrict certain processing. To exercise these rights, contact us using the details below.

8. Cookies & Analytics

This site may use cookies or similar technologies for basic functionality and analytics. You can control cookies through your browser settings. Disabling cookies may affect some site features.

9. Children's Privacy

Our services are intended for adults. We do not knowingly collect personal information from children under 16. If you believe a minor has submitted information to us, contact us so we can remove it.

10. Third-Party Links

This site may link to third-party sites, including social media profiles and our sister business, Sarasota Fingerprints. We are not responsible for the privacy practices of those external sites.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date above reflects the most recent revision. Continued use of the site after changes constitutes acceptance of the updated policy.

12. Contact

Questions about your privacy or this policy? Contact DSS at info@fldss.com or call our 24/7 line at (941) 201-0885. Mailing address: 1960 Stickney Point Rd, Ste 216, Sarasota, FL 34231.